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Privacy Policy

Last Updated: July 17, 2026 -Effective Date: July 17, 2030

At Nuvago Travel (“Nuvago”, “Company”, “we”, “our”, or “us”), we recognize that protecting your personal information is essential to maintaining your trust and confidence.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact our team, request a quotation, make a booking, purchase our travel services, or otherwise interact with us.

Our commitment is to process your personal data responsibly, securely, and transparently while complying with applicable privacy and data protection laws.

By accessing our website or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Nuvago Travel is an Egyptian travel company providing travel experiences throughout Egypt and selected international destinations.

Our services include, but are not limited to:

  • Private Tours
  • Group Tours
  • Tailor-Made Holidays
  • Nile Cruises
  • Hotel Reservations
  • Airport Transfers
  • Transportation Services
  • Day Tours
  • Desert Adventures
  • Corporate Travel
  • Visa Assistance (where applicable)
  • Travel Consultation Services

2. Information We Collect

Depending on the services you request, we may collect the following categories of information.

3.Personal Identification Information

We may collect:

  • Full Name
  • Nationality
  • Date of Birth
  • Gender (where required)
  • Passport Number
  • Passport Expiry Date
  • National ID (where legally required)
  • Email Address
  • Mobile Phone Number
  • Emergency Contact Information
  • Residential Address
  • Country of Residence

We collect only the information necessary to provide our travel services and comply with applicable legal requirements.

4.Booking Information

To arrange your travel services, we may collect:

  • Destination
  • Travel Dates
  • Number of Travelers
  • Hotel Preferences
  • Room Type
  • Flight Preferences
  • Transportation Requirements
  • Meal Preferences
  • Dietary Restrictions
  • Accessibility Requirements
  • Medical Information voluntarily provided for travel arrangements
  • Special Requests
  • Loyalty Program Information (where applicable)

5.Payment Information

Payments made through our website are processed by secure third-party payment service providers.

For your security:

  • We do not store your complete debit or credit card number.
  • We do not store your CVV/CVC security code.
  • We do not have direct access to your full payment credentials.

We may retain limited transaction information necessary for accounting, customer support, fraud prevention, and legal compliance, including:

  • Payment Reference Number
  • Transaction ID
  • Payment Status
  • Payment Date
  • Payment Method
  • Currency
  • Transaction Amount

All online payments are processed through PCI DSS-compliant payment providers using encrypted connections.

6.Information You Provide Voluntarily

You may voluntarily provide additional information when you:

  • Contact Customer Support
  • Complete Contact Forms
  • Request a Quote
  • Submit a Tailor-Made Tour Request
  • Leave Reviews
  • Subscribe to Newsletters
  • Participate in Promotions
  • Contact us via WhatsApp, Email, Telephone, or Social Media

7.Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Browser Version
  • Device Type
  • Operating System
  • Preferred Language
  • Country or Region
  • Date and Time of Access
  • Pages Visited
  • Time Spent on Pages
  • Navigation Paths
  • Referring Website
  • Exit Pages
  • Device Identifiers
  • Cookie Identifiers
  • Session Information
  • Diagnostic Information

This information helps us improve website functionality, enhance security, and optimize user experience.

8. How We Use Your Information

We process personal information only where necessary for legitimate business purposes and to provide the services you request.

Your information may be used to:

  • Process travel reservations.
  • Confirm bookings.
  • Arrange hotels and accommodations.
  • Coordinate transportation services.
  • Organize guided tours and excursions.
  • Provide airport transfer services.
  • Process payments.
  • Verify customer identity.
  • Issue invoices and receipts.
  • Respond to customer inquiries.
  • Provide customer support.
  • Send booking confirmations.
  • Notify you of itinerary updates.
  • Improve our website and services.
  • Prevent fraudulent activity.
  • Comply with legal and regulatory obligations.
  • Protect the security of our systems.
  • Respond to lawful requests from competent authorities.

Where permitted by law or with your consent, we may also use your contact information to send promotional offers, newsletters, travel inspiration, and service updates. You may opt out of marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

9.Legal Basis for Processing Personal Data

Where applicable, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract with you.
  • Compliance with legal obligations.
  • Protection of legitimate business interests.
  • Your consent, where required.
  • Protection of vital interests in emergency situations.

We collect and process only the information necessary to fulfill these purposes and do not use personal data in a manner incompatible with the original purpose for which it was collected.

10. Sharing Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

However, in order to provide the travel services you request, we may share your personal information with carefully selected third-party service providers where necessary, including:

  • Hotels and accommodation providers.
  • Airlines and transportation companies.
  • Nile cruise operators.
  • Tour guides and local representatives.
  • Travel insurance providers (where requested).
  • Payment service providers.
  • Government authorities, immigration offices, or embassies when required for visa or travel processing.
  • IT service providers supporting our website and reservation systems.
  • Professional advisers, auditors, or legal consultants where required.

All third parties are expected to process your information securely and only for the specific purpose for which it has been shared.

11. International Data Transfers

As part of arranging international travel services, your personal information may need to be transferred to hotels, airlines, tourism suppliers, or service providers located outside your country of residence.

Where such transfers occur, Nuvago Travel takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill your travel booking.
  • Provide customer support.
  • Maintain accounting and financial records.
  • Resolve disputes.
  • Prevent fraud.
  • Comply with legal, regulatory, and tax obligations.

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with our internal data retention procedures and applicable laws.

13. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, analyze website performance, and support security.

Cookies may be used to:

  • Remember your preferences.
  • Keep you signed in to your account.
  • Analyze website traffic.
  • Improve website performance.
  • Personalize your browsing experience.
  • Detect fraudulent activity.
  • Measure marketing effectiveness.

Depending on your browser settings, you may choose to disable or reject certain cookies. Please note that disabling essential cookies may affect the functionality of our website.

For more detailed information regarding our use of cookies, please refer to our separate Cookie Policy.

14. Data Security

Protecting your personal information is one of our highest priorities.

We implement appropriate technical and organizational measures designed to safeguard personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures include, where appropriate:

  • SSL/TLS encrypted website connections.
  • Secure hosting infrastructure.
  • Access controls based on business necessity.
  • Password-protected systems.
  • Regular software updates and security patches.
  • Firewall protection.
  • Malware monitoring.
  • Secure payment processing through PCI DSS-compliant payment providers.
  • Internal confidentiality procedures for authorized personnel.

Although we strive to maintain the highest security standards, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

15. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Request restriction of processing under certain circumstances.
  • Object to certain types of processing.
  • Withdraw your consent where processing is based on consent.
  • Request information regarding how your personal data has been processed.
  • Submit a complaint to the relevant supervisory authority where applicable.

Requests relating to your personal information may be submitted using the contact details provided at the end of this Privacy Policy.

16. Children’s Privacy

Our services are intended for individuals who are legally capable of entering into binding agreements.

We do not knowingly collect personal information directly from children without the involvement or authorization of a parent or legal guardian.

Where travel bookings include minors, personal information relating to children will be collected solely for the purpose of arranging travel services and fulfilling legal or operational requirements.

17. Third-Party Websites

Our website may contain links to third-party websites or online services for your convenience.

These external websites operate independently from Nuvago Travel and have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

18. Marketing Communications

Where permitted by applicable law, we may send promotional emails, newsletters, travel offers, and service updates.

You may opt out of receiving marketing communications at any time by:

  • Clicking the “Unsubscribe” link included in our emails.
  • Contacting our Customer Support team.
  • Updating your communication preferences in your account, where available.

Opting out of marketing communications will not affect transactional communications relating to your bookings or customer support.

19. Changes to This Privacy Policy

Nuvago Travel reserves the right to modify or update this Privacy Policy from time to time in response to changes in our services, legal requirements, or business operations.

Any updates will be published on this page together with the revised “Last Updated” date.

Your continued use of our website and services after such updates constitutes your acceptance of the revised Privacy Policy.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us through our official communication channels:

Nuvago Travel

Email: info@nuvagotravel.com

Website: www.nuvagotravel.com

Business Hours: As published on our official website.