At Nuvago Travel & Tourism (“Nuvago”, “we”, “our”, or “us”), the health, safety, and well-being of our customers, employees, partners, and suppliers are our highest priorities. We are committed to providing travel experiences that are safe, professionally managed, and conducted in accordance with applicable laws, industry standards, and responsible tourism practices.
This Health & Safety Policy outlines our commitment to maintaining high safety standards while encouraging travelers to actively participate in creating a safe and enjoyable travel experience.
The purpose of this policy is to establish health and safety principles that apply to all travel services arranged or provided by Nuvago Travel & Tourism. It also defines the shared responsibilities of Nuvago, our suppliers, and our customers in promoting safe travel experiences.
We are committed to maintaining high standards of health and safety throughout every stage of our services. Whenever reasonably possible, we work with licensed and reputable suppliers who share our commitment to safe operations and professional service.
Our commitment includes:
Travel safety is a shared responsibility. Customers are expected to take reasonable care of their own health and safety throughout their journey.
Customers should:
Customers are responsible for informing Nuvago, before travel whenever reasonably possible, of any medical condition, disability, allergy, dietary restriction, mobility limitation, or other circumstance that may affect their travel arrangements.
Providing this information enables us to make reasonable efforts to coordinate suitable arrangements with our suppliers where available.
Failure to disclose relevant medical information may limit our ability to provide appropriate assistance.
We strongly recommend that every traveler obtains comprehensive travel insurance before departure.
Travel insurance should ideally include coverage for:
Travel insurance provides important financial protection and may assist travelers during unexpected situations beyond the control of Nuvago.
Nuvago seeks to work with transportation providers that operate in accordance with applicable licensing and safety requirements.
Customers are expected to:
Hotels and accommodation providers are responsible for maintaining their own health and safety standards. Nevertheless, travelers are encouraged to familiarize themselves with emergency exits, fire procedures, and hotel safety information upon arrival.
If any safety concern is identified during the stay, customers should immediately notify both the accommodation provider and Nuvago so that appropriate assistance can be provided whenever possible.
Some tours, excursions, and recreational activities may involve a degree of inherent risk depending on the nature of the activity. Customers are encouraged to carefully assess their personal health, physical fitness, experience, and abilities before participating.
Participants are expected to:
Nuvago reserves the right to refuse participation in an activity if it reasonably believes that participation could pose a risk to the individual or others.
Food safety standards may vary between destinations. Travelers are encouraged to exercise reasonable care when consuming food and beverages during their journey.
Customers should consider:
Nuvago cannot guarantee the quality or preparation of food provided by independent restaurants, hotels, or third-party suppliers.
In the event of an emergency, Nuvago will make reasonable efforts to assist travelers by coordinating with local authorities, emergency services, medical providers, embassies, airlines, hotels, and other relevant organizations where appropriate.
Customers should:
Emergency assistance provided by Nuvago does not replace the services of local emergency responders or travel insurance providers.
Travelers are responsible for complying with all applicable public health requirements issued by government authorities, airlines, cruise operators, hotels, or destination countries.
These requirements may include:
Requirements may change without notice, and customers remain responsible for ensuring compliance before and during travel.
While Nuvago makes every reasonable effort to promote safe travel experiences, we cannot eliminate all risks associated with travel.
Except where required by applicable law, Nuvago shall not be liable for injury, illness, loss, damage, delay, or inconvenience resulting from:
Nuvago Travel & Tourism reserves the right to modify or update this Health & Safety Policy at any time to reflect changes in applicable laws, health guidance, industry standards, operational practices, or business requirements.
The latest version of this policy will always be published on our official website and will become effective upon publication unless otherwise stated.
If you have any questions regarding this Health & Safety Policy or require additional information before your trip, please contact us:
Our team will be pleased to assist you with health and safety information relevant to your travel arrangements whenever reasonably possible.
This Health & Safety Policy becomes effective on the date it is published on the official Nuvago Travel & Tourism website and shall remain in effect until amended or replaced by a newer version.
