At Nuvago Travel & Tourism (“Nuvago”, “we”, “our”, or “us”), we strive to provide reliable, safe, and uninterrupted travel services. However, certain extraordinary events may occur that are beyond our reasonable control and may prevent us or our service providers from fulfilling some or all of our contractual obligations. This Force Majeure Policy explains how such events may affect travel arrangements, bookings, cancellations, and the responsibilities of both Nuvago and our customers.
By booking or using our services, you acknowledge and agree that unforeseen circumstances beyond our reasonable control may require changes to your travel arrangements and that this Policy forms part of our Terms & Conditions.
The purpose of this Force Majeure Policy is to establish a fair and transparent framework for managing situations where extraordinary events prevent or significantly hinder the performance of travel services by Nuvago or our independent suppliers.
This policy seeks to minimize disruption while balancing the interests of travelers, suppliers, and our business operations.
A Force Majeure Event refers to any event, circumstance, or condition beyond the reasonable control of Nuvago Travel & Tourism that could not reasonably have been anticipated, avoided, or overcome despite taking appropriate precautions.
Such events may temporarily or permanently affect our ability to provide booked travel services.
Force Majeure Events may include, but are not limited to:
The following situations are generally not considered Force Majeure Events:
When a Force Majeure Event occurs, Nuvago will make commercially reasonable efforts to reduce disruption and assist affected travelers wherever possible.
Depending on the circumstances, we may:
The availability of alternatives depends on the circumstances, supplier policies, and operational conditions at the affected destination.
Customers are expected to take reasonable steps to reduce the impact of Force Majeure Events on their travel plans.
Customers should:
If a Force Majeure Event affects booked travel services, Nuvago may need to modify itineraries, travel dates, accommodations, transportation arrangements, excursion schedules, or other travel services in order to protect customer safety or comply with legal or operational requirements.
Where reasonably possible, we will notify customers of significant changes and discuss available alternatives. Any revised arrangements remain subject to availability and the policies of independent suppliers.
Where a Force Majeure Event prevents the delivery of booked travel services, cancellations, refunds, credits, or alternative arrangements will be handled in accordance with our Cancellation & Refund Policy, the contractual terms of our independent suppliers, and applicable laws.
As many travel services are provided by independent third parties such as airlines, hotels, cruise operators, transportation providers, and tour operators, refund eligibility may depend upon the policies of those suppliers. In certain circumstances, refunds may not be available even when travel is disrupted by a Force Majeure Event.
Where reasonably possible, Nuvago will assist customers in requesting available refunds, credits, rescheduling options, or travel vouchers offered by the relevant supplier.
Nuvago strongly recommends that all travelers obtain comprehensive travel insurance before departure. Appropriate travel insurance may provide financial protection against losses arising from unexpected events, including certain Force Majeure situations.
Depending on the insurance policy purchased, coverage may include:
Customers should carefully review their insurance policy to understand its exclusions, limitations, and coverage conditions before traveling.
During a Force Majeure Event, Nuvago will make reasonable efforts to keep affected customers informed regarding significant developments that may impact their travel arrangements.
Updates may be provided through:
Customers are responsible for ensuring that their contact details remain accurate and up to date so that important notifications can be delivered promptly.
Except where prohibited by applicable law, Nuvago Travel & Tourism shall not be liable for delays, cancellations, losses, damages, additional expenses, inconvenience, or failure to perform contractual obligations where such circumstances arise directly or indirectly from a Force Majeure Event.
Our liability remains subject to the limitations set out in our Terms & Conditions and any applicable legal requirements.
During Force Majeure Events, Nuvago may work closely with airlines, hotels, transportation providers, local partners, insurance companies, embassies, government authorities, emergency services, and other relevant organizations to minimize disruption and support affected travelers wherever reasonably possible.
Any alternative arrangements remain subject to availability, operational feasibility, and the policies of the respective service providers.
Nuvago Travel & Tourism reserves the right to revise or update this Force Majeure Policy at any time to reflect changes in applicable laws, industry practices, supplier requirements, operational procedures, or business needs.
The most recent version of this Policy will always be published on our official website and shall become effective immediately upon publication unless otherwise stated.
If you have any questions regarding this Force Majeure Policy or require assistance relating to travel disruptions caused by extraordinary circumstances, please contact us:
Our team will make every reasonable effort to assist you and provide timely information regarding your travel arrangements during extraordinary events.
This Force Majeure Policy becomes effective on the date it is published on the official Nuvago Travel & Tourism website and shall remain in effect until amended, replaced, or withdrawn by Nuvago Travel & Tourism.
