Data Protection Notice

Last Updated: July 17, 2026 -Effective Date: July 17, 2030

At Nuvago Travel & Tourism (“Nuvago”, “we”, “our”, or “us”), protecting the personal information of our customers, business partners, website visitors, and employees is one of our highest priorities. We recognize the importance of maintaining the confidentiality, integrity, and security of personal data and are committed to handling all personal information responsibly, lawfully, and transparently.

This Data Protection Notice explains how we collect, process, store, protect, share, and retain personal information while providing our travel services and operating our website.

1. Purpose of this Notice

The purpose of this Data Protection Notice is to explain our commitment to safeguarding personal data and to provide transparency regarding how information is handled throughout the customer relationship.

This notice complements our Privacy Policy and should be read together with our Terms & Conditions and other applicable policies.


2. Scope

This notice applies to all personal information collected through:

  • Our official website.
  • Online booking systems.
  • Email communications.
  • Telephone inquiries.
  • WhatsApp communications.
  • Social media interactions.
  • Travel consultations.
  • Corporate travel services.
  • Supplier communications.
  • Marketing activities.

3. Personal Information We Collect

Depending on the services requested, we may collect various categories of personal information, including:

  • Full name.
  • Date of birth.
  • Nationality.
  • Passport information where required.
  • Email address.
  • Telephone number.
  • Emergency contact information.
  • Billing information.
  • Booking history.
  • Travel preferences.
  • Special assistance requests.
  • Communication records.

4. Why We Process Personal Data

We process personal information only where there is a legitimate business or legal reason to do so.

Personal data may be processed for purposes including:

  • Managing travel bookings.
  • Providing customer support.
  • Arranging transportation and accommodation.
  • Processing payments.
  • Issuing travel documentation.
  • Responding to inquiries.
  • Improving our services.
  • Meeting legal obligations.
  • Preventing fraud.
  • Maintaining website security.

5. Legal Basis for Processing

Where applicable, personal information is processed based on one or more lawful grounds, including:

  • Your consent.
  • The performance of a contract.
  • Compliance with legal obligations.
  • Protection of vital interests.
  • Our legitimate business interests, provided such interests do not override your rights.

6. Data Security Measures

Nuvago implements appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security practices may include:

  • Encrypted communications.
  • Access control procedures.
  • Password-protected systems.
  • Secure payment processing.
  • Regular software updates.
  • Employee confidentiality obligations.
  • Security monitoring.
  • Risk management procedures.

7. Data Sharing

We only share personal information where necessary to provide our travel services or where required by applicable law.

Personal information may be shared with:

  • Hotels.
  • Airlines.
  • Transportation providers.
  • Tour operators.
  • Payment service providers.
  • Insurance providers (where applicable).
  • Government authorities where legally required.
  • Professional advisers.
  • Technology service providers supporting our business.

All third parties are expected to handle personal information responsibly and in accordance with applicable legal requirements.


8. International Data Transfers

As an international travel company, Nuvago Travel & Tourism may need to transfer personal information to service providers, business partners, or authorities located in countries outside your country of residence in order to provide the travel services you have requested.

Whenever international data transfers are necessary, we take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information and that such transfers are carried out in accordance with applicable data protection laws.

By requesting international travel services, you acknowledge that certain personal information may need to be shared with hotels, airlines, transportation providers, tour operators, destination management companies, government authorities, or visa processing organizations located in other countries where such disclosure is necessary to fulfill your travel arrangements.


9. Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfill the purposes described in this Notice, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, and maintain legitimate business records.

The retention period depends on factors such as:

  • The type of service provided.
  • Applicable legal and tax requirements.
  • Accounting obligations.
  • Fraud prevention requirements.
  • Dispute resolution needs.
  • Business record retention policies.

Once personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of the information using appropriate methods, unless a longer retention period is required by law.


10. Your Data Protection Rights

Subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information where legally applicable.
  • The right to request restriction of processing.
  • The right to object to certain processing activities.
  • The right to withdraw consent where processing is based on consent.
  • The right to request a copy of your personal information where applicable.
  • The right to lodge a complaint with the appropriate supervisory authority where permitted by law.

Requests relating to these rights may be submitted using the contact information provided below. We may request additional information to verify your identity before processing your request.


11. Children’s Personal Information

Our services are generally intended for adults responsible for making travel arrangements. When travel services involve minors, personal information relating to children is collected only where reasonably necessary to provide the requested travel services and is typically supplied by a parent, legal guardian, or authorized adult.

We do not knowingly collect personal information directly from children without appropriate authorization where required by applicable law.


12. Updates to this Notice

Nuvago Travel & Tourism may update this Data Protection Notice from time to time to reflect changes in applicable laws, regulatory guidance, industry best practices, technological developments, or our business operations.

The most current version will always be available on our official website. Continued use of our services after updates become effective constitutes acknowledgment of the revised Notice where permitted by applicable law.


13. Contact Us

If you have any questions regarding this Data Protection Notice, wish to exercise your privacy rights, or require additional information regarding how your personal information is processed, please contact us:

  • Nuvago Travel & Tourism
  • Email: info@nuvagotravel.com
  • Phone / WhatsApp: +20 104 494 6436

We are committed to responding to privacy-related inquiries in a timely, professional, and transparent manner.


14. Complaints

If you believe that your personal information has been processed in a manner that does not comply with applicable data protection laws, we encourage you to contact us first so that we may investigate your concerns and work toward an appropriate resolution.

Where applicable, you may also have the right to submit a complaint to the relevant data protection authority or regulatory body within your jurisdiction.


15. Effective Date

This Data Protection Notice becomes effective on the date it is published on the official Nuvago Travel & Tourism website and shall remain in effect until amended, replaced, or withdrawn by Nuvago Travel & Tourism.