Acceptable Use Policy (AUP)

Last Updated: July 17, 2026 -Effective Date: July 17, 2030

This Acceptable Use Policy (“Policy”) governs the access to and use of the website, online services, booking platform, communication channels, and digital resources operated by Nuvago Travel & Tourism (“Nuvago”, “we”, “our”, or “us”). The purpose of this Policy is to ensure that our website and services are used lawfully, responsibly, ethically, and in a manner that protects our customers, employees, business partners, systems, and the wider online community.

By accessing or using our website or any of our services, you agree to comply with this Acceptable Use Policy together with our Terms & Conditions and all other applicable policies published on our website.

 

1. Purpose of this Policy

The purpose of this Policy is to establish clear rules regarding the acceptable use of our website and services while protecting the security, reliability, integrity, and availability of our systems. It also aims to prevent unlawful activities, misuse of our services, and actions that may negatively affect other users or our business operations.


2. Scope

This Policy applies to every individual or organization accessing or using:

  • Our official website.
  • Online booking platform.
  • Customer accounts.
  • Email communications.
  • WhatsApp communications.
  • Social media interactions.
  • Travel inquiry forms.
  • Customer support services.
  • Promotional campaigns.
  • Any digital service provided by Nuvago Travel & Tourism.

3. Lawful Use

Users may access and use our website only for lawful purposes and in accordance with all applicable local, national, and international laws and regulations.

Users agree not to use our services in any manner that could violate legal obligations, infringe the rights of others, or interfere with the operation of our business.


4. Acceptable Activities

You may use our website and services for legitimate purposes including:

  • Searching for travel information.
  • Booking travel services.
  • Requesting quotations.
  • Contacting customer support.
  • Submitting travel inquiries.
  • Making lawful payments.
  • Reading travel guides and articles.
  • Providing reviews or feedback.
  • Subscribing to newsletters.

5. Prohibited Activities

Users must not engage in activities that could damage, disrupt, misuse, or compromise our website or services.

Prohibited activities include, but are not limited to:

  • Using false identities.
  • Providing misleading information.
  • Attempting unauthorized access.
  • Uploading malicious software.
  • Distributing viruses or malware.
  • Interfering with website functionality.
  • Circumventing security measures.
  • Using automated bots without authorization.
  • Harvesting customer information.
  • Creating fake bookings.
  • Submitting fraudulent payment information.
  • Engaging in phishing activities.
  • Spamming our communication channels.
  • Impersonating another individual or organization.

6. User Accounts

Where customer accounts are available, users are responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their accounts.

Users should immediately notify Nuvago if they believe their account has been accessed without authorization.


7. Website Security

Users must not attempt to test, scan, probe, reverse engineer, or otherwise compromise the security of our website, servers, databases, or associated systems without our prior written authorization.

Activities intended to overload, disrupt, or interfere with the availability or performance of our services are strictly prohibited.


8. User-Generated Content

Where users are permitted to submit reviews, comments, testimonials, photographs, suggestions, or other content through our website or communication channels, they remain responsible for the legality, accuracy, and appropriateness of the information they provide.

Users must not submit content that:

  • Is false or misleading.
  • Is defamatory, abusive, or offensive.
  • Contains hate speech or discrimination.
  • Violates any intellectual property rights.
  • Contains unlawful or harmful material.
  • Invades another person’s privacy.
  • Includes confidential information without authorization.
  • Contains malicious code or harmful links.
  • Promotes illegal activities.

Nuvago reserves the right to remove or refuse any user-generated content that violates this Policy or applicable laws without prior notice.


9. Intellectual Property Respect

Users must respect the intellectual property rights of Nuvago Travel & Tourism and third parties at all times. Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of copyrighted materials, trademarks, logos, photographs, videos, graphics, or other protected content available on our website is strictly prohibited unless prior written permission has been obtained.


10. Monitoring and Enforcement

To maintain the security and integrity of our services, Nuvago may monitor website activity, booking transactions, communications, and system usage where permitted by applicable law.

If we reasonably believe that a user has violated this Policy, we may take appropriate action, including:

  • Issuing warnings.
  • Removing prohibited content.
  • Suspending access to certain services.
  • Cancelling bookings obtained through misuse.
  • Temporarily or permanently restricting website access.
  • Reporting unlawful activities to the appropriate authorities.

11. Third-Party Services

Our website may provide access to services operated by independent third parties, including payment providers, airlines, hotels, transportation companies, and travel partners.

Users are expected to comply with the terms, conditions, and acceptable use policies of those third-party providers when using their services. Nuvago is not responsible for violations of third-party policies committed by users.


12. Consequences of Policy Violations

Failure to comply with this Acceptable Use Policy may result in one or more of the following actions, depending on the nature and severity of the violation:

  • Removal of submitted content.
  • Cancellation of bookings.
  • Suspension of customer accounts.
  • Restriction or termination of access to our services.
  • Refusal of future bookings.
  • Recovery of financial losses where permitted by law.
  • Legal action where appropriate.
  • Notification of law enforcement or regulatory authorities.

13. Changes to this Policy

Nuvago Travel & Tourism reserves the right to amend, revise, or update this Acceptable Use Policy at any time to reflect changes in applicable laws, technology, security practices, business operations, or website functionality.

The latest version of this Policy will always be available on our official website and becomes effective immediately upon publication unless otherwise stated.


14. Contact Us

If you have any questions regarding this Acceptable Use Policy or wish to report misuse of our website or services, please contact us:

  • Nuvago Travel & Tourism
  • Email: info@nuvagotravel.com
  • Phone / WhatsApp: +20 104 494 6436

We appreciate your cooperation in helping us maintain a secure, reliable, and professional online environment for all users.


15. Effective Date

This Acceptable Use Policy becomes effective on the date it is published on the official Nuvago Travel & Tourism website and shall remain in effect until amended, replaced, or withdrawn by Nuvago Travel & Tourism.