This Visa Assistance Disclaimer (“Disclaimer”) explains the scope and limitations of any visa-related assistance provided by Nuvago Travel (“Company”). It is intended to clarify the Company’s role in supporting Travelers with visa applications while confirming that all decisions relating to visa issuance remain solely within the authority of the relevant governmental authorities.
This Disclaimer forms part of the Company’s legal documentation and should be read together with the Terms & Conditions, Booking Policy, Payment Policy, Travel Insurance Policy, Cancellation & Refund Policy, and Privacy Policy
The refusal of a visa application shall not constitute a breach of contract, negligence, or failure to perform on the part of Nuvago Travel.
The Company shall not be responsible for any financial loss, travel disruption, cancellation expenses, or other consequences resulting from the refusal of a visa application by the relevant governmental authority.
Where a visa application is refused after travel services have been confirmed, any cancellation, amendment, or refund shall be governed by the Company’s Cancellation & Refund Policy together with the applicable contractual conditions imposed by the relevant Suppliers.
Possession of a valid visa does not guarantee admission into any country.
The final decision regarding admission remains exclusively with the immigration authorities, border control officers, or other competent governmental authorities at the point of entry.
Nuvago Travel accepts no responsibility for any refusal of entry, deportation, detention, quarantine measures, or other immigration-related decisions made by governmental authorities.
Immigration laws, visa requirements, health regulations, border procedures, and governmental travel restrictions may change at any time without prior notice.
Travelers remain responsible for monitoring official announcements issued by the relevant governmental authorities before departure and throughout their journey where appropriate.
The Company shall not be liable for losses resulting from changes in immigration policies, entry requirements, travel advisories, or governmental decisions implemented after a booking has been confirmed.
Where a Traveler requests cancellation of confirmed travel services following the refusal of a visa application, the request shall be processed in accordance with the Company’s Cancellation & Refund Policy together with any applicable Supplier cancellation terms.
The Company cannot guarantee that payments made to independent Suppliers will be recoverable following a visa refusal.
The Traveler is solely responsible for ensuring that all information and documentation submitted in connection with any visa application is complete, truthful, accurate, and lawful.
The Company reserves the right to refuse assistance or terminate its involvement where it reasonably believes that false, misleading, fraudulent, forged, or incomplete information has been provided.
Nothing in this Policy shall require the Company to prepare, submit, certify, or support documentation that it reasonably believes to be inaccurate, misleading, or inconsistent with applicable law.
To the fullest extent permitted by applicable law, Nuvago Travel shall not be liable for any direct, indirect, incidental, consequential, or financial loss arising from visa refusals, immigration delays, border control decisions, governmental actions, changes in immigration laws, or any other matter beyond the Company’s reasonable control.
Nothing contained within this Disclaimer shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
The Company shall not be considered in breach of this Disclaimer where visa processing, immigration procedures, or travel arrangements are delayed, suspended, or prevented due to circumstances beyond its reasonable control.
Such circumstances may include governmental actions, public health measures, armed conflict, civil unrest, natural disasters, cyber incidents affecting governmental systems, labor disputes, transportation disruptions, or other extraordinary events.
Nuvago Travel reserves the right to amend this Visa Assistance Disclaimer from time to time in response to changes in applicable laws, immigration procedures, operational requirements, or business practices.
The latest version of this Disclaimer shall be published on the Company’s official website together with its effective date.
This Disclaimer shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, without prejudice to any mandatory consumer protection rights that may apply under applicable law.
The Parties shall make reasonable efforts to resolve any dispute through good-faith negotiations before commencing legal proceedings. Where no amicable settlement can be achieved, disputes shall be submitted to the courts having competent jurisdiction in the Arab Republic of Egypt, unless otherwise required by mandatory applicable law.
Questions regarding visa assistance or this Visa Assistance Disclaimer may be directed to Nuvago Travel using the official contact details below.
Nuvago Travel
Customer Service:
+20 104 494 6436
Email:
info@nuvagotravel.com
By requesting visa-related assistance or confirming a booking through Nuvago Travel, the Traveler acknowledges that they have read, understood, and accepted this Visa Assistance Disclaimer together with the Company’s Terms & Conditions, Booking Policy, Payment Policy, Travel Insurance Policy, Privacy Policy, and Cancellation & Refund Policy.
