At Nuvago Travel, we are committed to providing transparent, fair, and professional travel services. We understand that travel plans may change due to personal circumstances, operational requirements, or unforeseen events. This Cancellation & Refund Policy explains the conditions under which bookings may be cancelled, amended, refunded, or credited.
This Policy forms an integral part of our Terms & Conditions and applies to all bookings made directly through Nuvago Travel, whether via our website, email, telephone, WhatsApp, social media channels, or any other official communication platform.
Certain travel services are supplied by independent providers, including hotels, airlines, cruise operators, transportation companies, and destination management partners. As a result, cancellation terms may vary depending on the supplier’s contractual conditions. Where supplier-specific terms apply, they will prevail over the general provisions of this Policy.
This Policy governs cancellations, amendments, refunds, travel credits, and related administrative procedures for travel services booked through Nuvago Travel.
It applies to, but is not limited to:
All cancellation requests must be submitted in writing through one of Nuvago Travel’s official communication channels.
Cancellation requests may be submitted through:
The effective cancellation date shall be the date and time on which Nuvago Travel confirms receipt of the written cancellation request.
Telephone conversations alone shall not constitute an official cancellation request unless subsequently confirmed in writing.
Customers may request modifications to confirmed bookings, including changes to travel dates, accommodation, transportation, or other booked services.
All amendment requests remain subject to:
Nuvago Travel cannot guarantee that requested amendments will be available after a booking has been confirmed.
Customers may cancel their booking at any time prior to the scheduled departure date by submitting a written cancellation request.
Cancellation charges may apply depending on:
Certain services become immediately non-refundable once confirmed by suppliers.
Certain travel services may be designated as non-refundable at the time of booking.
Examples include:
Where a booking has been identified as non-refundable before confirmation, no refund shall be due following cancellation except where required by applicable law.
Many travel services are provided by independent suppliers operating under their own contractual cancellation policies.
Accordingly, any cancellation charges imposed upon Nuvago Travel by suppliers may be deducted from any refund due to the customer.
Such suppliers may include hotels, cruise companies, airlines, transportation providers, attraction operators, or destination management companies.
Where permitted by applicable law, Nuvago Travel may deduct reasonable administrative costs associated with processing cancellations, supplier communications, banking transactions, documentation, accounting adjustments, and customer service operations.
Administrative charges, where applicable, will be communicated transparently before any refund is processed.
Airline tickets are governed by the fare rules established by the issuing airline.
Many promotional or discounted airfares are fully non-refundable and may also restrict date changes or name corrections.
Any refund relating to airline tickets shall be processed only after confirmation from the airline and in accordance with its published fare conditions.
Hotel cancellation conditions vary depending on the accommodation provider, booking rate, travel season, and contractual agreements. Certain promotional, advance purchase, or special event rates may be non-refundable or subject to stricter cancellation conditions.
Where a hotel imposes cancellation fees, such charges will be deducted from any eligible refund. Customers are encouraged to review the applicable hotel terms before confirming their reservation.
Reservations for Nile cruises, escorted tours, and multi-day travel packages often involve commitments to multiple suppliers. Cancellation charges may therefore differ from those applicable to standalone hotel or transportation bookings.
Any applicable refund will depend on the contractual conditions imposed by cruise operators, accommodation providers, transportation companies, and other suppliers involved in delivering the travel package.
Tailor-made itineraries are individually designed according to the customer’s requirements and frequently involve confirmed reservations with multiple suppliers.
Because customized travel arrangements may require immediate commitments, certain planning fees, supplier deposits, or reservation costs may become non-refundable once services have been confirmed.
A booking shall be considered a “No Show” when a traveler fails to arrive at the designated departure point, accommodation, airport transfer, excursion, or other booked service without prior written cancellation.
No-Show bookings may result in the forfeiture of all or part of the booking value, depending on the contractual terms of the relevant suppliers.
In exceptional circumstances, Nuvago Travel reserves the right to cancel, modify, postpone, or reschedule travel services due to operational requirements or events beyond its reasonable control.
Where reasonably possible, customers may be offered an alternative travel arrangement, a travel credit, or an eligible refund, subject to supplier policies and applicable law.
Nuvago Travel shall not be responsible for cancellations, delays, interruptions, or modifications resulting from extraordinary circumstances beyond its reasonable control.
Examples include, but are not limited to:
In such circumstances, refunds and alternative arrangements will depend on the policies of the relevant suppliers and any applicable legal requirements.
Approved refunds will, where practicable, be issued using the original payment method used to complete the booking.
Refund processing times depend on banking procedures, payment service providers, and financial institutions. Processing periods may vary and additional time may be required for international transactions.
Certain payment processing fees, banking charges, foreign exchange costs, or third-party transaction fees may be non-refundable where they have already been incurred and cannot be recovered by Nuvago Travel.
Any such deductions will be applied only where permitted by applicable law and supported by the relevant payment or supplier arrangements.
Nothing contained in this Policy is intended to exclude, limit, or waive any mandatory rights that customers may have under applicable consumer protection legislation or other mandatory laws.
Where mandatory legal provisions provide greater protection than this Policy, those legal provisions shall prevail.
Questions relating to cancellations, amendments, refunds, or travel credits may be directed to Nuvago Travel using our official contact channels:
Nuvago Travel
Customer Service: +20 104 494 6436
Email: info@nuvagotravel.com
Customers are encouraged to retain all booking confirmations, payment receipts, and correspondence relating to their reservation to facilitate the handling of any cancellation or refund request.
